We strongly encourage you to use online booking whenever possible.

Please cancel appointments 24 hours in advance.

Update your email, phone, and address whenever there is a change.

Seek health care from our clinic whenever possible, and have every other professional send us your updated records and visits.

Be aware of uninsured services where fees will be charged.

Regular visits are 10 minutes, to address the patient's main concerns. Secondary issues will be addressed if time permits, otherwise, a follow-up appointment will be required. A follow-up appointment is not a dismissal of your concerns, but to ensure that an appropriately thorough assessment for the issues are done.

We, again, strongly encourage you to use online booking whenever possible in order to help us alleviate much-needed time by our secretaries for other important duties.

You may book with your own doctor only for regular visits

We are able to deal with 1 or 2 problems thoroughly at each office visit. More problems may require another appointment. Please let the doctor know at the beginning of your visit, how many concerns you hope to address and we will do our best to accommodate you as the time allows.

Please tell us if you need to complete a form. Forms including for school, work, travel, or insurance (including disability) are not covered by MSP and you will be charged a private fee.

We do our best to fit our patients in for all urgent problems. You will be scheduled with your own doctor whenever possible, but if they are not available, one of the other doctors at the clinic will see you. Urgent appointments are usually squeezed into the schedule and we will only be able to address your urgent concern. This provides the best continuity of care for you and your family.

What defines an urgent appointment?

• fever, cough, or cold for more than one week

• new shortness of breath or chest pain

• urinary tract infections

• red eye or blurry vision

• allergic reaction

• emergency contraception

Continuity of care is very important for you to receive the best medical care and advice. Because your doctor knows you well and is familiar with your past and family medical histories, they often have much more insight into the likely causes of a symptom than a walk-in-clinic physician who is just meeting you for the first time. Being seen at a walk-in clinic often leads to the unnecessary duplication of tests.

There are many other patients waiting for appointments. Failure to cancel or reschedule will result in charged fees. After three ‘no shows’ we reserve the right not to schedule another appointment.

Late Appointments – If you are more than 20 minutes late, you may be asked to re-book your appointment.

Missed Appointments – There will be a $35 charge if you do not provide at least 24 hours cancellation notice.

We work hard to run our clinics on time. We know your time is important and we don’t like to keep you waiting. Sometimes we have an emergency we were not expecting which can cause us to run late. We thank you for your patience and understanding when this happens.

We also know that you appreciate it when we fit you or your children in to see us when you have an urgent issue.

See uninsured services and associated fees here

We follow BCMA’s schedule of fees which are adjusted yearly

If you have no repeats for a medication, let us know during your office visit and we will renew it. If a detailed medication review is appropriate, then a dedicated follow-up visit will be scheduled. Please bring all your medication vials with you.

This office follows evidence-based guidelines for all prescriptions, including antibiotics, narcotics and medications for stress-related conditions.

You consent to our office to search for your past prescription medication history on PharmaNet (provincial prescription medication database) as the need arises.

Our doctors do not prescribe oxycodone (Percocet), buprenorphine (Suboxone) or methadone.

Before any referral is arranged, patients must see the family doctor for pre-consultation and investigations to facilitate a faster and more effective consultation. If you need to cancel/reschedule an appointment with a specialist, it is your responsibility to contact the office directly. No show fees may be applied at the discretion of the test centers/specialists and we may not be able to refer you for “no show” reasons.

We will do our best to organize specialist referrals and hospital investigations in a timely manner. However, wait times are often long. Should you not receive a follow-up regarding specialist referrals or hospital investigations within two months (or earlier for urgent matters), please inquire at our clinic about the status of your referral.

Only doctors can interpret lab results and the staff will not comment when asked. Please understand that it can take up to ten (10) days or longer for our office to receive results back from various labs or hospitals, and we are not responsible for any such delays.

Please always make an appointment with a physician at our clinic after you undergo a hospital investigation in order to discuss results. We will do our best to contact you to book an appointment if your investigation results are abnormal. We will attempt to call you and, if we are unable to reach you or a family member, or to leave a voicemail, we shall send you a letter in the mail. From time to time, we may contact you to discuss relevant normal results. However, note that no follow up system is 100% accurate or failsafe. Therefore, we suggest that you follow up with a doctor at our clinic after every hospital investigation that you undergo.

Please note that at times we may need to leave messages on your voicemail (such as the time and place of a specialist referral or a message that lab tests are normal). We will, however, leave only very general information on voicemail. Hence, please provide us with the most secure phone number(s) that you have. If one of your phone numbers cannot or should not be used to leave voicemail messages due to confidentiality concerns, please ask us to remove this phone number from your chart.

Appropriate and current evidence-based guidelines direct all medical investigations. If you need to cancel/reschedule an appointment with a test center, it is your responsibility to contact the testing center directly.