Frequently Asked Questions

Yes. Once your visit is booked, check your email for the confirmation details.

You will have received a link to your patient portal where you may upload photos for your doctor to review during your phone appointment.

Forgetting an appointment or not providing adequate notice means another patient misses an opportunity to get in for treatment. This fee also applies if your doctor cannot reach you by phone or video. It is your responsibility to keep your contact information up to date. The time, room, and supplies prepared in anticipation for your visit are wasted. The no-show fee must be paid prior to booking future appointments.

At this time, doctors’ schedules are open to online booking 30 days in advance only. This may change in the future. Only one pending appointment can be booked online at a time.

Please see the Pre-Register section for information including updates on availability.

No. We are a full service family practice, not a walk-in clinic.

Please call ahead and let us know what kind of form is to be filled as well as the urgency. Some forms may require a review of your records and/or extra time in order to complete it properly.

Please also note, some forms are not a covered benefit of MSP and will incur a private fee. Please see our private fee schedule or contact us for more details.

Examples of forms:

• ICBC Driver’s Medical Examination Report (DMER)

• Disability Assistance Application

• Insurance Form

• Summer/Spring Camp Medical Form/Note